COVID-19 Updates

20/7/21 - We've got this Sydney!

Music is often a source of comfort during times like these. It can help reduce stress and anxiety, elevate mood and motivation and act as an escape, taking our minds off the day-to-day.


While our doors may be temporarily closed, we will still be here during regular business hours to fulfil orders and answer any questions you may have. Below are the ways we can help you keep playing, performing and finding joy through music during lockdown.

 

  1. Free shipping for orders over $50 -  Order online or over the phone and have your items delivered direct to your door! This includes instruments and rentals.
  2. Pickup from our contactless click and collect lockers -  Collect your order any time of day or night from the lockers at the rear of our building (within 3 days).
  3. Kerbside collection -  Contactless kerbside collection can be arranged over the phone. Please note that our hours on Saturday have temporarily change to 10am-2pm.
  4. Zoom and phone consultations - Book a consultation  with one of our friendly staff or simply give us a buzz if you have questions about any of our products.
  5. At-home trials -  In some circumstances we can offer at-home trials for instruments and bows. Please  contact us  for more info.
  6. Emergency repairs -  If you have an emergency repair that needs tending to, please  contact us  and we'll see how we can help.
  7. Access to online resources -  If you're looking for a 'how to tune your instrument' video to send your students or need some inspiration for fun sheet music to play e.g Disney or film music, our  YouTube channel  is a great place to start.


Team SSC


9/7/21 - COVID Update

In line with the NSW Governments announcement today:


We will continue to operate, however our showroom will be open by appointment only to one member per household.


Please give us a call or send an email to see if we can organise an appointment for you. We will not be letting customers into the showroom who have not booked an appointment in advance. We can also arrange consultations via Zoom, Skype or Facetime.

We strongly encourage all customers to purchase through our website, or give us a call and we would be more than happy to help process your order over the phone.  

We have two delivery options available:

  • Free Shipping over $50 – We are offering free standard domestic shipping on all orders over $50 made on the website, by phone or email (Please note we are working with Auspost and cannot be held responsible for any Auspost delays)
  • Contactless Click & Collect Lockers – Our Contactless Click & Collect Lockers allow you to collect your order 24/7! The lockers are located undercover in the car park at the rear of the building. Head down the driveway on the right hand side of the building to enter the car park. You will be notified once the order is ready to be collected.


Our Workshop


Our workshop will be closed during this time! If you have any urgent issues or repairs, please give us a call and we can discuss options over the phone.   


If you are visiting the store


All customers who attend the store will be required to wear a mask at all times, check in using our QR code, and sanitise their hands. Customers will not be permitted to browse the store.


Please do not come to the store:

  • If you or your children are feeling unwell 
  • If you have returned from overseas in the last 14 days, or been in contact with anyone who has contracted  COVID -19, or are from a hotspot


We thank you for your cooperation! We're thinking of you all!


Team SSC


29/6/21 - What we're doing during the COVID Lockdown

We are thinking of you all during this difficult time. Music is often a source of comfort in times like this, so we are here to help as best we can within government guidelines.


We will continue to operate, however our showroom will be open by appointment only


Please give us a call or send an email to see if we can organise an appointment for you.  We will not be letting customers into the showroom who have not booked an appointment in advance.  We can also arrange consultations via Zoom, Skype or Facetime.


We encourage all customers to purchase through our website, or give us a call and we would be more than happy to help process your order over the phone. We have two delivery options available:


  • Free Shipping over $50 – We are offering free standard domestic shipping on all orders over $50 made on the website, by phone or email (Please note we are working with Auspost and cannot be held responsible for any Auspost delays)
  • Contactless Click & Collect Lockers – Our Contactless Click & Collect Lockers allow you to collect your order 24/7! The lockers are located undercover in the car park at the rear of the building. Head down the driveway on the right hand side of the building to enter the car park. You will be notified once the order is ready to be collected.


Our Workshop


Our workshop will be closed during this time! If you have any urgent issues or repairs, please give us a call and we can discuss options over the phone.  


If you are visiting the store


All customers who attend the store will be required to wear a mask at all times, check in using our QR code, and sanitise their hands. We will be limiting groups to no more than two people, so please limit the number of people you bring with you. Customers will not be permitted to browse the store.


Please do not come to the store:


  • If you or your children are feeling unwell 
  • If you have returned from overseas in the last 14 days, or been in contact with anyone who has contracted  COVID -19, or are from a hotspot


The Sydney String Centre staff are taking active measures to ensure the health and safety of our customers and staff. Some of the preventative measures we are taking include: 


  • Regularly cleaning and disinfecting our work areas and the showroom
  • Safely disinfecting all instruments in store both for sale and for rent 
  • You may see our showroom staff wearing gloves, masks or using hand sanitiser in store as an added safety precaution
  • We may ask for the parent’s assistance moving children’s hands/arms into place when sizing for an instrument so as to observe the current ‘social distancing’ recommendations
  • If you are coming to the store to try an instrument either for sale or for rent, you will be asked to wash your hands and use hand sanitiser. Our staff are also doing the same thing


We thank you for your cooperation!


Team SSC